Setting up the Sophos VPN client on your MacOSX

If you want to connect from your macOS and are using the SOPHOS 2FA Authentication and VPN access, then these are the instructions you need to follow.

Installing the Viscosity VPN Client

1. The first thing you need to do is install the Viscosity VPN client for macOS. Below are the instructions to download and install this.
2. Open your web browser (we have used Chrome in our examples), and either search google for Viscosity VPN Download

3. Alternatively, go directly to the site https://www.sparklabs.com/viscosity/download/

4. Click on the Download v1.8 button

5. Click on the Download Now button to download the Viscosity Software

6. Once you have download the file, double click on it to begin the installation

7. Click and drag the Viscosity application to the Applications folder to install

8. If you have a previous version already installed, you will be asked to replace it with the newer one. Make sure to click on Replace.

This completes the installation of the Viscosity VPN Client. The next step you need to do is configure the VPN Client.

VPN Client Configuration

1. Firstly you need to log into the client portal to download the VPN Setup file.
2. Browse to the URL for the User Portal (A) which has been supplied to you. If you haven’t already setup your Two Factor Authentication, please follow the steps in How to Setup 2FA.

3. Once you have logged in, browse to the Remote Access page.

4. Click on the Download button next to “Click here to download the configuration file to set up SSL VPN on Linux, MacIS X, BSD or Solaris”. Once the file has downloaded, click on it to open the file.

5. You may be prompted to open the open the Viscosity application. Click on the Open button.

6. You might also be prompted by the program to check for updates automatically. Click on the Check Automatically button.

7. You should get a pop up saying that your connection has been imported. Click OK to continue.

8. You might also get a pop up to allow Viscosity Notification. Click on Allow.

9. You should see a new icon up in the top right for the Viscosity Client.

10. If you click on that, you will see the menu as appears below.

11. Tap on the option to connect the VPN Client. You will be prompted to enter your username and password.

12. Enter your username which will usually be your email address, and then your password. Please remember your password will be your password plus your Two Factor Authentication code. Once you have done that, click on OK.
13. In a few seconds, the connection should successfully connect. If you click on the Viscosity icon, you should see the connection is now showing green and connected.

Viscosity License

1. When your Viscosity license expires, you will see a pop up as follows.

2. Click on Enter License. You will be prompted to enter the following details. If we have provided those details to you, please enter them exactly as provided.

Click on Register once you have entered the details. The software is now registered.