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Hot Desk Phones with 3CX

If you have a system setup to use phones configured as Hot Desk phones, then continue reading on.

Logging into your Physical Handset

With Hot Desk phones, you can log in as your extension on different phones throughout the office, and all your buttons, call history and features will follow you. In order to log into the extension you will need to be given permission to hot desk, and you must know your extension number and voicemail password.

Before you attempt to log onto the phone, check the top left. If you noticed the top left has a staff members name on it, then the phone is most likely logged in. So you will first need to log the phone out in order to log in. To log out, see the logging out section below.

If a phone is ready to log into, it will show extension HD000XX (e.g. HD00001, HD00002 and so on) at the top left.

  • You will need to know your extension number, lets say for this example it is 166.
  • You will also need to know your PIN code for your voice mail as this is required. Lets say it is 4342 for this example.
  • In order to log into the phone, you will need to enter *77*[Extension]* and press dial. So for the details above, you would type *77*166* and press dial on the phone.
  • Once you have entered the above, the phone will ask you to enter your PIN code followed by the # key.
  • For the example above, you would type in 4342 and then press #.
  • Once you have done the above, the phone will download the configuration and log into the phone system as your extension.

Logging out of your Physical Handset

If you are moving desks or have finished for the day, you can log out of your handset.

  • In order to log out, you should simply be able to press on the Logout button on the BLF display on the handset.
  • If you can’t see the logout button, then all you need to do is dial *77*5* and press dial. This will log you out of the handset.

Other considerations

A couple of points to keep in mind, is that when you log into a handset, you will automatically be logged out of any other handset you might be logged onto. Lets say you were logged into a handset in a remote office and have just returned to your main office. As soon as you log back into your usual handset, the remote handset will be logged out and your current handset will get your calls.